Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information: Name, email address, password, phone number.
• Order information: Shipping address, billing address, payment details (we do not store card numbers).
• Profile information: Profile picture, preferences, and communication history.
• Usage data: Pages visited, products viewed, search queries, and click activity.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders.
• Send order confirmations, shipping updates, and receipts.
• Provide customer support and respond to inquiries.
• Personalize your shopping experience and product recommendations.
• Send promotional emails and newsletters (you can unsubscribe at any time).
• Detect and prevent fraud and abuse.
• Comply with legal obligations.

3. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Vendors: To fulfill your order (name, shipping address, and items ordered only).
• Payment processors: To securely process payments.
• Shipping carriers: To deliver your orders.
• Service providers: Analytics, email, and cloud infrastructure partners.
• Legal authorities: When required by law or to protect our rights.

4. Cookies & Tracking

We use cookies and similar technologies to remember your preferences, keep you logged in, and understand how you use our platform. You can control cookie settings in your browser. Disabling cookies may affect some features of the site.

5. Data Security

We implement industry-standard security measures including SSL encryption, hashed passwords, and access controls to protect your data. However, no method of transmission over the Internet is 100% secure.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Opt out of marketing communications.
• Data portability — receive your data in a structured format.

To exercise these rights, contact us at yisopom539@poisonword.com.

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we learn we have collected such data, we will promptly delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on our website. Your continued use of our services constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us: